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Privacy Policy

We are GDPR compliant. At Lucemi Consulting, we understand that privacy is important to everyone – and that data protection regulations are changing with GDPR coming into force on the 25th May 2018.

Our Privacy Policy explains how we handle personal data. Securing your trust and being transparent is an essential part of how we work.

This Privacy Policy is, hopefully, self-explanatory, however if you have any further questions regarding our Privacy Policy please get in touch with us directly through the Contact Us link.

We want to be as open as possible with you about how we use personal data. This Privacy Policy applies to all services offered by Lucemi Consulting Limited. By using our website or services, you consent to the data practices described in this Privacy Policy.

Our Privacy Policy can and will be updated at any time and we will publish updates on this page. Effective 9 May 2018, if you use our services, we will notify you by email each time we make a change to this Privacy Policy.

You will need to have subscribed to the Lucemi Consulting Newsletter or have signed up to receive other relevant information from Lucemi Consulting to receive these notifications.

COLLECTION OF PERSONAL DATA
We collect personal data from a variety of different sources. The main sources currently are:

Forms On Our Website
When you sign up to our newsletter and blog updates, or when you send an enquiry about one of our coaching services, we collect your email address, name and the specific message you wish to send us.

Billing Information
When you work with us and use our services, we will require your company name, email and address so that we may issue invoices to you.

Event Bookings
When you book onto one of our Time Management Workshops and other events, we use the Eventbrite events platform to capture your information. This is subject to the Eventbrite Privacy Policy.

Your contact information and email address is then sent to our email marketing system, Mailchimp, where we will send you information about your event.

We will seek your permission and ask you to opt-in to receive the event information.

Surveys
We may carry out surveys to gather feedback to create products around and to improve our service offering.

We occasionally gather customer insight on behalf of our clients, which is detailed further below.

Customer Testimonials
We may, from time to time, ask you for feedback on a specific product or the experience of working with us.

Free Content
When you download free content provided by Lucemi Consulting you will be directed to Leadpages and asked to enter your name and email address.

How they store and handle your data is covered in their own Privacy Policy 

This data is then transferred directly and securely to Mailchimp and any communication from us to you is sent directly through their email platform.

Information around their Privacy Policy can be found here

Strategy Sessions
You may book a Free Strategy Session via a form on our website hosted by Schedule Once.

The information collected may include name, email, contact phone number, skype address and other information that provides information about you and the kind of service you require.

Information about their Privacy Policy can be found here

Other Data
Throughout the process of working with Lucemi Consulting, you may share data with us.  How we store and handle this data is covered in the Security Safeguards section

Referral Data
If you visit our site via a link from another site or platform we will record that information.

Usage Data
Whenever you interact with our website we will collect usage data.  This may include which individual web pages you visit, the time you spent on the site, what information you click on and more.

Location Data
We collect data from the device and application you use to access our website, such as your IP address and browser type. We also record your geographic location.

USE OF PERSONAL DATA
Lucemi Consulting will use your personal data based on having your permission or a legitimate interest in delivering coaching services and solutions that meet your needs.

We also use your personal data to help frame our services and to improve the communications we send you so it is of value to you.

The communication channels we use may include online communication tools, email, post or phone.

We will neversell your personal data or pass your information onto third parties.

As you would expect, we respect your right to opt out of our communications at any time, you can request this by clicking here

All of our newsletters and stand-alone marketing communications will include the option for you to opt out.

SECURITY SAFEGUARDS
The information we hold will be kept confidential and stored in two separate places.

Password Protected spreadsheet and on our personal Google Drive in accordance with their Terms of Service. You can also read their Privacy Policy.

All meeting notes and any other information for any coaching work we undertake for you is stored and organised in a Secure Google Drive folder.

You may have access to this folder at any time. You can also request, in writing, for any information to be deleted and forgotten.

We are also happy to sign a non-disclosure agreement at any time.

COOKIE POLICY
Cookies are used across the Lucemi Consulting website.  A cookie is a small text file containing information that a web site transfers to your computer’s hard disk for record-keeping purposes and allows us to analyse our site traffic patterns. It does not contain chocolate chips, you cannot eat it and there is no special hidden jar. A cookie cannot give us access to your computer or to information beyond what you provide us. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the publicly available information on our web site. If you are using a shared computer and you have cookies turned on, be sure to log off when you finish.

SOCIAL MEDIA
There are a number of places where Lucemi Consulting invites you to “Connect” “Like” or “Engage With Us” using Facebook, Google+, LinkedIn and Instagram.

This Privacy Policy does not apply to these features. Your engagement and interactions with these features are covered by the privacy policy and other policies of each social media platform.

Any comments or interactions you have with us via social media, may be seen by other people.

THIRD PARTY LINKS ON OUR WEBSITE
Our website may contain links to other websites.  Please not that when you click on one of these links, you will be leaving our website and entering another website.

We suggest you read the privacy statements of these linked sites as their privacy policies may differ from ours.

Including a link to a third-party website on our website does not imply that Lucemi Consulting endorses that third-party website.

SURVEYS
Lucemi Consulting uses surveys to collect feedback on our coaching services and products.

Any questions you answer and feedback you share is treated as private to you and, unless you expressly give permission, will never be connected with your name.

In some rare instances we may reward those who take part in our surveys with the chance to win something specific this does require collecting your details.

This is always optional and is never linked to your survey results. If you have won something, we will seek your permission to mention your name.

Lucemi Consulting also conducts surveys as a means of gathering customer insight. We may do this via online survey or via telephone.

We act as a Data Processor. Any client data lists, that you entrust us with, when we send a survey to those lists we require you, the Data Owner, to ensure you have permission to survey the people in the data list that you provide to us.

We seek permission from all participants before we record any telephone or skype interviews. We also seek their permission to share the recordings with you. In everything we do, clear consent is paramount.

Once the survey has been completed we will destroy all personal data that you provided to us, from our systems.

Surveys are currently being undertaken in SurveyMonkey and we adhere to their very strict privacy regulations. Full details of their policy can be found at this address.

Access To Your Personal Information
If you wish to have access to the personal information that we retain on file, or if you wish to correct, update or delete any information on file please email us at enquiries@lucemiconsulting.co.uk

If you do not agree with his Privacy Policy, please contact us directly.